1. No Refund Policy
   All purchases, subscriptions, or payments made on Johaar App are non-refundable and non-transferable. Once a user subscribes to any plan, no refund will be issued for partial usage, accidental renewals, or early cancellation.

This applies to:

• Monthly, quarterly, or annual subscription plans

• Any premium content or event-based access

• Auto-renewal subscriptions (if not cancelled before renewal date)

2. In Case of Technical Issues
   If you face any issue such as:

• Payment deducted but subscription not activated

• App not working properly on your device

• Content not accessible after purchase

You can contact our support team at: karankashyapfilmsjohaar@gmail.com

Our team will verify and resolve your concern within 7–10 working days. In exceptional cases, if the issue is found valid (for example duplicate transaction or failed activation), we may initiate a replacement or credit adjustment at our discretion.

3. How to Raise a Request
   To help us resolve your concern faster, please include the following details in your email:

• Registered email ID or phone number

• Transaction ID or screenshot of payment

• Description of the issue

• Date and time of payment

4. Processing Timeline
   All verified issues will be resolved within 7–10 working days from the date of complaint. If any refund or credit is approved (in rare valid cases), the same will be processed through the original mode of payment.

5. Contact Information
   For any payment or subscription-related queries:
   Email: karankashyapfilmsjohaar@gmail.com
   Website: www.jaijohaar.com
   Location: Mumbai, Maharashtra, India

6. Our Commitment
   Johaar App believes in honesty, fairness, and respect for our viewers. We aim to deliver quality content and transparent service. We will strive to resolve any genuine concern promptly.